Frequently Asked Questions

Our head office staff are based at 57-59 Avenue Road, Westcliff-on-Sea, Essex, SS0 7PJ

Tel: 01702 433 335 Fax: 01702 437 333 Email: enquiries@essexccl.com

Full list of all care homes with contact details and links to pages

If I have a question or complaint who should I contact?

We are here to help. Please contact us at 57-59 Avenue Road, Westcliff-on-Sea, Essex, SS0 7PJ

Tel: 01702 433 335 Fax: 01702 437 333 Email: enquiries@essexccl.com

Please contact our head office or send an email providing full details of the product or service you provide to enquiries@essexccl.com

If you’re as dedicated to providing exceptional care as we are, we want to hear from you. We offer careers that make a real difference to the lives of residents.

Find our latest career and job opportunities on our careers page

If you are applying to join our team then we will first ask you to complete, and submit an application form for the post. If shortlisted you will be invited to join us at the relevant care home, where the home’s manager will interview you. Following your interview we will then notify you if you have been successful.

To discover more about careers with us, and find out our latest vacancies visit our careers page

To discover more about our best-practice training and staff development strategies, our Training Time (TT) Policy and employees In-Service Training Schedule visit our Training page or contact our Training Co-Ordinator, Lina Rungan on 01702 433 335.

Firstly, thank you. Volunteers provide an invaluable resource within our care homes, helping us to enhance quality of life, build cohesive communities and enable active citizenship amongst our seniors.

Joining us as volunteer offers a wonderfully fulfilling opportunity to become a part of our care home family, and provide companionship to our residents. Often involving participating in and supporting social activities such as a reading group, or shared interests such as knitting, walking, playing board games and relaxed home based activates.

If you’d like to help make a difference to the lives of our residents we’d very much like to hear from you. There is no upper age limit, but our volunteers must be 16 or over. Please contact us on Tel: 01702 433 335 Fax: 01702 437 333 Email: enquiries@essexccl.com

It’s important that the volunteers who join our care home family are as dedicated to providing exceptional care as we are. For this reason each volunteer will be asked to join us for an informal interview where we will ask a series of questions, such as:

Why do you want to volunteer with us?

Is there a particular role you are interested in?

How much time can you offer?

Do you have any particular skills, or hobbies?